Testimonials



I had solid support around me that was prepared to fight my corner

Having suffered a collision that was no fault of mine, I found it particularly traumatising to have the offending vehicle driver simply drive off and deny they caused the considerable damage to my vehicle.  This distress multiplies a lot when the company who own the offending vehicle denies the collision ever took place as well. It’s not difficult to imagine the state of mind I was in as I contacted your organisation, I felt completely alone and rather at a loss. Things quickly calmed down as I was greeted with politeness, understanding and patience, and I no longer felt alone; I had solid support around me that was prepared to fight my corner for me, even though in this case the third party still tried everything possible to deny the incident. Your determination and professionalism saw the matter through to satisfactory conclusion with no fuss whatever and I remain most grateful. Thank you once again  – Well done!

John Berry



They are a professional and experienced company who understand what is expected from their clients

We run a fleet consisting of 23 vehicles.  We have been using OnClaims via our broker, Walmsleys Commercial, for around two years.

OnClaims are a vital solution when it comes to contacting insurance companies on our behalf to process claims, deal with claims against us, arranging vehicle hire should we need it and arranging vehicle repairs  They are a professional and experienced company who understand what is expected from their clients, taking  the hassle out of insurance claims, leaving us free to concentrate on the important issues such as running our business!

All the staff are very friendly and are able to translate the ‘insurance language’ into plain English!

Best Wishes

Rachel Hemple
Southern Motor Factors Ltd


I would certainly have no reservations in recommending OnClaims to anyone

Following issues with my own insurance company failing to resolve a third party claim, I was given OnClaims’s number.

My first contact on ringing OnClaims Ltd was speaking to Hayley and I can only say from the outset, it was like a breath of fresh air!

Hayley was only too pleased to help; assuring me she would do all she could and whereupon she very calmly and professionally took down the relevant details required to set up a claim.

Hayley also advised that the service was without charge, which I must admit I was a little sceptical of, but once again she assured me that this was the service that OnClaims offered.

Throughout the process of dealing with OnClaims, unlike other companies, I have only needed to speak with one person, Hayley, who has dealt with my claim from start to finish and given me a very experienced, professional and personal service, with a positive approach throughout the entire time.

She has regularly kept me updated by phone and email throughout all stages of the claim, keeping me informed and advised the entire time.

I cannot speak highly enough of the service I have received from OnClaims particularly that of Hayley… I cannot thank you enough for all your help and professionalism….thank you Hayley.

I would certainly have no reservations in recommending OnClaims to anyone, to provide an “outstanding” service in Insurance Claim handling.

Should I have the unfortunate need to make an Insurance claim in the future, I will certainly be contacting OnClaims before even thinking of contacting my own insurance company.

Many thanks OnClaims, for the fantastic service you offer and deliver!

Best Regards

Geoff Burke
Your Very Satisfied Customer
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What our clients say about us

Following issues with my own insurance company failing to resolve a third party claim, I was given OnClaims’s number. My first contact on ringing OnClaims Ltd was speaking to Hayley and I can only say from the outset, it was like a breath of fresh air!
Geoff Burke