Website Privacy Notice

This website privacy notice sets out how OnClaims uses and protects any information that you give OnClaims when you use this website.

OnClaims is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

OnClaims may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/05/2018.

What we collect

We may collect the following information:

  • name and contact information including email address and telephone number
  • demographic information such as postcode, preferences and interests
    other information you provide, relevant to the service you require

How we will collect this information

We will collect this information directly from you through completion of our enquiry form on our website.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • To help improve products and services.
  • You have consented to receive marketing in respect of our other services. You are able to unsubscribe or withdraw your consent at any time by emailing [email protected]or writing to ‘Marketing’ at  Bridge Street Mills, Bridge Street, Macclesfield, Cheshire, SK11 6QA

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


If you do not instruct us, your personal details will be retained for a period of 12 months

If we enter into a contract, we will keep it in line with legal requirements and our data retention periods.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your Rights

  • You have the right to complain to the Information Commissioner at 03031231113
  • You have the right to obtain confirmation your personal data is being processed by us and can obtain a copy of your personal data from us. This will be provided without charge. Please send such request to [email protected]
  • You have the right to ask us to correct personal data
  • You have the right to ask us to delete your personal data or stop processing it unless it is necessary for us to retain it to comply with our legal obligations.
  • You have the right to object to us processing your personal data.
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